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BI & Data Engineering Case Study – Qlik Cloud Migration & Modernization for a Senior Living Operator

BI & Data Engineering Case Study

Qlik Cloud Migration & Modernization for a Senior Living Operator

Executive Summary

Context: A North American senior living operator relied on a broad portfolio of Qlik applications, with legacy Qlik environments, VMware-hosted files and QVD dependencies that needed to move to the cloud while business teams kept asking for new KPIs and trusted numbers.

Solution: Forar Tech migrated the Qlik landscape to Qlik Cloud, replaced legacy file and QVD dependencies with SharePoint and Parquet, built and modernized dashboards, and validated results against source data and business rules.

Outcome: Applications across multiple streams and CRM reports now run on Qlik Cloud, supported by refreshed dashboards, more consistent definitions and a stronger foundation for Qlik Answers.

Engagement at a Glance

Industry

Senior living (independent, assisted and supportive living, and memory care) across the United States and Canada

Analytics Audience

Community, Regional and Divisional levels

Analytics Streams Delivered

1 Sources: SQL procedures, QVD files, VMware files, CRM & incidents. 2 ETL & data engineering: Extract (SQL & lineage), Transform (validate rules), Load (Parquet · SharePoint). 3 Qlik Cloud visualization with Qlik Answers. 4 Streams delivered: Sales & Marketing, Operating Statements, Labor, Resident Billing, NOI & Bonus, Care, CRM.

Scope

Qlik Cloud migration, BI development and modernization, data engineering and lineage, data validation and AI readiness

Scale

Applications across multiple streams and CRM reports migrated to Qlik Cloud

Technologies

Qlik Cloud, Qlik Answers, SQL stored procedures, QVD and Parquet data files, SharePoint, GitHub

About the Client

The client is a North American senior living operator serving older adults across the United States and Canada, with communities that provide independent living, assisted living, supportive living and memory care. Its operations generate data across sales, residents, finance, workforce, care, quality and community operations, creating a need for reliable and accessible analytics at Community, Regional and Divisional levels.

Business Needs

The client's analytics environment is a broad portfolio of Qlik applications across multiple operational streams, running on legacy Qlik environments with VMware-hosted local files and QVD data. The client needed it migrated to Qlik Cloud while keeping applications maintained, validated and modernized.

Business Need The Challenge How Forar Tech Met It
Qlik Cloud Migration Legacy Qlik environments, VMware-hosted files and QVD dependencies had to move to Qlik Cloud, SharePoint and Parquet. Migrated legacy Qlik apps to Qlik Cloud and replaced VMware file references with SharePoint and QVDs with Parquet.
Application Modernization Existing applications require UI/UX improvements, updated filters, calculation corrections and alignment with new business logic. Rebuilt Operating Statements from scratch, refreshed layouts, added dynamic titles, updated filters and corrected calculations.
Data Validation Dashboard results must be reconciled with source data and business rules when users identify unexpected results or value mismatches. Traced results back to source fields, SQL procedures and business rules to investigate and resolve value mismatches.
New Analytics Business teams continue to request new dashboards, KPIs, visualizations and operational reporting. Delivered a sales mentoring app, employee and community advanced-search apps, a resident contact app, a care KPI dashboard and a Total Allowances Budget visualization.
Governance & AI Readiness Measures, metadata and business definitions need to support consistent reporting and conversational analytics through Qlik Answers. Standardized measure names and descriptions to improve Qlik Answers responses, and implemented configurable NOI and bonus rules.

Solution

Forar Tech supports the client through Qlik Cloud development, data engineering and analytics delivery, covering dashboard development and enhancement, data validation, business-rule implementation, migration, user-experience improvements and troubleshooting. Each request follows an iterative delivery approach: understand the requirement, trace the underlying data, implement the logic in Qlik or the supporting SQL layer, validate the result and refine the user experience.

1Business Requirement

Understand the requested KPI, dashboard change, filter, migration or business rule.

2Data & Lineage

Trace source fields, SQL procedures, QVD and Parquet files, and existing Qlik logic.

3Development

Build or modify Qlik Cloud applications, sheets, visualizations, measures and filters.

4Validation

Compare results with source data and expected business outcomes.

5Review & Refinement

Incorporate stakeholder feedback and improve usability and calculation behavior.

6Migration & Modernization

Migrate applications to Qlik Cloud and replace legacy dependencies with SharePoint and Parquet as required.

Qlik Cloud Migration

Before → after, migrated, validated and refreshed: Legacy Qlik (legacy environments) → Qlik Cloud (modern, cloud-hosted apps) via Applications; VMware (local & hosted files) → SharePoint (governed file paths) via File storage; QVD (data files) → Parquet (open columnar format) via Data format.

Business Intelligence Solutions

Forar Tech develops and maintains Qlik Cloud solutions across the client's operational and analytical streams. Key supported areas include:

Operating Statements

Rebuilt the application from scratch with an improved UI and user experience, including business-unit reporting and document access.

Community Sales & Marketing Analytics

Develops and enhances dashboards covering inquiries, tours, customer activity and KPIs; investigates value mismatches, including regional tour-activity reporting, and updates filters and calculations. Delivered a sales mentoring application and replaced outdated and unnecessary filters across Community Operations and Sales & Marketing.

NOI, Bonus & Community Rules

Implements configurable community-level rules for net operating income (NOI) and bonus analytics, so dashboard behavior follows each community's applicable configuration.

Resident Billing & Revenue Integrity

Implements and validates business rules that flag billing and revenue exceptions involving rent, payor and resident events. Developed a Total Allowances Budget visualization for resident allowances.

Labor & Workforce Analytics

Supports Labor applications through calculation changes, dynamic titles, filter updates and removal of retired data elements.

Additional Applications & Enhancements

  • Qlik Answers training: measure naming, descriptions and response quality.
  • Dashboard development: employee and community advanced-search apps, a resident contact app and a care KPI dashboard.
  • UX & calculation fixes: dynamic visualization titles and corrected month-to-date (MTD) pacing flag calculations.

Value Delivered

Server and cloud

Migrated Platform

Legacy apps, files and QVDs moved to Qlik Cloud, SharePoint and Parquet.

Analytics dashboards

New Analytics

New dashboards and apps for sales, residents, employees and care KPIs.

Touch interface with star rating

Better User Experience

Refreshed layouts, dynamic titles and updated, cleaner filters.

Stopwatch and puzzle piece

Faster Resolution

Value mismatches traced to source data and business rules, then fixed.

Balanced scales

Consistent Definitions

Measures and business rules applied the same way across streams.

AI brain and chat

AI Readiness

Measure names and descriptions tuned for Qlik Answers.

Conclusion

Forar Tech's engagement demonstrates a practical approach to senior living analytics delivery: migrate and modernize the platform, understand the data, build the dashboard, validate the numbers and continuously improve the user experience. By combining Qlik Cloud expertise with data engineering, lineage and business-rule analysis, Forar Tech supports the client's evolving analytics needs across its operational streams.

Forar Tech, LLC. 4901 Olde Towne Pkwy, Suite 100, Marietta, GA 30068 · www.forartech.com · 678-298-8241 · ft@forartech.com
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