Support and Maintenance
At Forar Tech LLC , we ensure that we follow best practices while maintaining our systems so that our production environment is stable. A unique methodology with clear metrics, entry and exit criteria defined across all stages to ensure transparency and accountability. Forar Tech LLC supports your organization through the on-going maintenance and support for IT and Engineering areas.
Best Practice we follow
Software maintenance and support are critical aspects of ensuring the longevity, reliability, and functionality of software systems. Here are some best practices to consider.
- Clear Processes: Establish defined workflows for issue handling.
- Ticketing System: Use a system to manage requests centrally.
- Prioritize Tasks: Rank issues based on severity and impact.
- Regular Updates: Schedule patches for bugs and security.
- Proactive Monitoring: Monitor system performance for early issue detection.
- Documentation: Maintain comprehensive documentation for troubleshooting.
- User Support: Provide resources and training for users.
- Feedback Mechanism: Gather user input for improvement.
- Continuous Improvement: Adapt processes based on feedback and best practices.
Forar Tech has been helping IT enabled businesses to meet the challenge of ongoing product support and maintenance with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels on a 24 x 7 basis. PROLIM’s presence in different continents means support your customers can receive in a phone call way. With teams staffed across in USA and India centers means you can use PROLIM services as an extension of your existing product support teams or to provide turn-key round-the-clock support services.
Core areas where we focus are
Service Level Agreement
A Service Level Agreement (SLA) is a contract between a ForarTech and a customer that outlines the level of service expected, including metrics such as response times, uptime guarantees, and resolution processes for issues.
Evaluation
Evaluation in the support and maintenance area serves to drive continuous improvement, enhance customer satisfaction, and ensure the reliability and efficiency of systems and services.
Implementation
Implementation involve Process establishment, Deployment, Training and Development, Documentation, Integration, Monitoring, Collaboration.
Enhancements
Based on the business need and requirement enhancements, feedback mechanism, performance improvement, regular review and monitoring are the core aspects for customer satisfaction.
The following are the most common Cloud Application Modernization Approaches:
Our end to end AMS support
L1/L2/L3 support tiers are levels of technical assistance:
L1 Support**: Basic assistance for routine issues, like password resets and software installations.
L2 Support**: More specialized help for complex problems, such as advanced troubleshooting and hardware configurations.
L3 Support**: Highly skilled support for critical issues, including in-depth analysis, product development, and infrastructure optimization.
Forar Tech LLC has been helping IT enabled business to meet the challenge of ongoing product support and maintenance with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service.
