About the Client

The client is a premier customer-services enterprise that executes complex, high-volume transaction workflows for corporate accounts. Each account brings its own contract rules, fee structures, penalty clauses, validation routines and compliance SLAs, so the business depends on processing that is accurate, auditable and fast to adapt.

Business Needs

Person-dependent processes and manual data handling were limiting growth in five areas.

Solution

Forar Tech followed a phased engineering methodology: understand the existing rules, build a secure foundation, move the logic into configuration, automate the heavy lifting, prove the results against legacy and then operate the platform.

Our Role

Forar Tech owned the engagement end to end: reverse-engineering legacy spreadsheets and rules, designing the target architecture, building the platform, running dual-run validation and cut-over, and operating and tuning the system in production. Claude was embedded in the engineering loop as an Agentic AI partner to accelerate discovery, data migration and testing.

Target Solution Architecture

A modular monolith on .NET LTS keeps domain boundaries clean while staying simple to deploy, secure and operate.

Operational Transformation Metrics

Value Delivered

Use of Claude

Forar Tech engineers used Claude as an AI assistant in two key areas to save time. All outputs were reviewed and approved by the engineering team and client experts before use.

Convert Spreadsheets to Rules

Claude helped read complex spreadsheets and turn them into clear rule specifications.

Create Test Cases for Contracts

Claude helped generate test cases for different contract scenarios.

Conclusion

Forar Tech replaced fragile, person-dependent operations with an enterprise-grade bespoke .NET platform built around the client's own rules. By pairing disciplined engineering with Claude as an Agentic AI partner across the lifecycle, the client gained hours-not-weeks onboarding, validated data at every step, full audit traceability and direct control over how the business evolves.